At Offbeat Print 'N' Pack, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund and return policy outlined below.

1. Eligibility for Refunds

1.1 Quality Issues: We accept returns and provide refunds for items that are defective or damaged upon arrival. Please contact us within 2 days of receiving your order if you encounter any issues.

1.2 Incorrect Orders: If we have sent you the wrong item or if there was an error with your order, we will gladly correct it or provide a refund. Please notify us within 2 days of receiving the incorrect item.

1.3 Custom Orders: For customized or personalized items, we do not offer refunds or exchanges unless there was a mistake on our part. Ensure that all custom details are correct before finalizing your order.

2. Return Process

2.1 Requesting a Return: To initiate a return, please contact our customer service team at offbeatprintnpack@gmail.com with your order number and details about the issue.

2.2 Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part or a quality issue. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received.

2.3 Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 7 business days of receiving the return.

3. Refunds

3.1 Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

3.2 Partial Refunds: In some cases, such as if only part of an order is returned or if there are restocking fees, we may issue a partial refund. Details will be provided when we process your return.

4. Non-Refundable Items

The following items are non-refundable:

• Custom or personalized products, unless there was an error on our part.
• Products purchased through promotions or special offers unless otherwise stated.

5. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the updated policy.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: